Privacy Policy

Latest update January, 2020

This Privacy and Cookies Policy is an integral part of the General Conditions. Access to and browsing on or use of services provided by the same, imply acceptance of the General Conditions (and therefore the Privacy and Cookies Policy). Please read them carefully.


The party responsible for processing the personal data submitted on is ARCHIPELAGO NEXT S.A. , registered address at Calle Concejal García Feo, 30, Post Code 35011, Las Palmas de Gran Canaria and holding tax ID code (CIF) A-76323260, registered in the Las Palmas Companies Register, on sheet 123, volume 4567, section 8, page GC12345.

Personal data collection, its processing and subsequent usage are subject to current data protection legislation in Spain, governed by Regulation (EU) 2016/679 on Data Protection (GDPR), Organic Law 15/1999, of 13 December, The Personal Data Protection Act (hereinafter LOPD, after its initials in Spanish) and its supplementary regulations (Royal Decree 1720/2007, of 21 December). ARCHIPELAGO NEXT S.A. shall only be liable and shall only guarantee the confidentiality and security of the personal data its collects from the user and the data the user voluntarily submits to us through whether it comes from browsing the portal or by filling out any form; said data will be included onto personal data file/s, the intended purposes of which shall be described later on in this Privacy and Cookies Policy.


Visiting or browsing does not imply that you are obliged to provide any information about yourself. Each visit to the website will be noted and your IP address, browser version, operating system and time on the page will be recorded. This information will be stored on our databases and we will use it for, amongst other things, statistical purposes to improve the site and to adjust our commercial strategy (see the chapter entitled “Intended Purposes”, below). If you were to provide us with any personal data whilst you were browsing, said data would be associated to the previous data (IP address, browser, operating system) in order to create customer segments or groups, which will help us to make you the best offers and improve your browsing experience on the site (see the chapter entitled “Intended Purposes” below).

You will be aware at all times of which of the data requested is compulsory and which is voluntary for correct provision of the service. Compulsory data that is omitted or is only completed in part, or false data will impede the service from running correctly. Irrespective of this, you may change your mind at any time: Any consent you have granted concerning the use of your personal data may be revoked at any time, however not retroactively.


By using the site, you declare you are of legal age and that the data you provide is accurate and you consent to your personal data being processed by computer or manually.

The personal data will be included in the corresponding files under the responsibility of ARCHIPELAGO NEXT S.A. for the following purposes:

1. Customers and Potential Customers: Customer management: Flight information management, integral management of ARCHIPELAGO NEXT S.A. customers, managing and issuing tickets, replying to requests for information and enquiries, commercial management of potential customers (sending information shots, promotions, services, news and magazines, amongst others, through a range of electronic and postal communications media), engagement in Promotions and Competitions.

2. Incidents and Complaints: Management of incidents, complaints and reimbursement of tickets issued to passengers. Attending requests for information and enquiries from passengers by any means of communication.

3. Personnel Selection: Management of CVs sent by users and visitors to for personnel selection processes carried out by ARCHIPELAGO NEXT S.A.

When users and visitors to are sent e-mails in reply to their applications or because the user has given their consent to receive them, this is likewise subject to Law 32/2003, of 3 November, The General Telecommunications Act, and to Law 34/2002, of 11 July, The Information Society Services and e-Commerce Act.

In addition to the foregoing purposes, the data collection forms will inform you, when applicable, whether additional intended purposes exist.


The legal basis for processing users’ personal information is the subscription of the air transport ticket purchase, booking and management contract, and the legitimisation for commercial management resides in the consent itself from the interested party.

Likewise, prospective service offering is based on the consent obtained from the user and withdrawal of this consent shall not affect the fulfilment of other intended purposes.

The personal data provided will be conserved for a period depending on the following criteria: (I) Legal obligation to conserve the data; (II) duration of the contractual relationship and attention to any of the liabilities stemming from said relationship; and (III) a request from the interested party to delete the data in the cases in which this is admissible.


You can always exercise your rights to access, rectify, cancel, limit the processing, delete, portability and oppose data, by addressing yourself in writing and accompanying a copy of your identity document to the following address: ARCHIPELAGO NEXT S.A.. C/ Concejal García Feo, 30, Post Code 35011, Las Palmas de Gran Canaria, Spain.

If we should send you any e-mails, they will all allow you to deregister from this form of communication, simply and free of charge.

If you have any doubts about how to exercise you rights to access, rectify, cancel or oppose your data, as well as the ways you can deregister from receipt of electronic communications from ARCHIPELAGO NEXT S.A., you can contact us at the following address: atencionclientes@archipelago


ARCHIPELAGO NEXT S.A. guarantees that it has adopted the security measures set forth in the current legislation in force.

Said measures will be appropriate to assure the security of the personal data and avoid it being altered, lost, subject to unauthorised processing or access, given the current state of technology, the nature of the data stored and risks to which it is exposed, whether they are fruit of human action or of the physical or natural environment.

In the event of third companies having access to users’ personal data in order to render a service to ARCHIPELAGO NEXT S.A., ARCHIPELAGO NEXT S.A. assures its users that the service rendering contracts subscribed with said companies shall stipulate the security measures said third companies will be obliged to adopt according to the nature of the data they will have access to and compliant with the provisions of the data protection regulations in force at any time.


Cookies are files containing tiny amounts of information that are downloaded onto the device the user employs when they visit a website. Their main function is to recognise the user every time they access and furthermore they enable us to improve the quality of our website and its usability..

Cookies are essential for the Internet to work; they cannot damage the user’s computer or device and if they are activated in your browser setting, they help us to identify and resolve possible running errors on

To consult our ‘Cookies Policy’ please click on Cookies Policy.


We may occasionally modify or adapt this Privacy and Cookies Policy. This page will always show you the conditions in force at any time. We recommend you view it every time you browse the site in order to be informed beforehand about any data item you may submit to us.